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About Health Information Exchanges

Health Information Exchange (HIE) allows health care professionals to appropriately access and securely share patient medical information electronically. HIE systems have been in development nationwide since a federal law was passed in 2009 to promote the use of electronic movement and use of health information among health care providers.

Who could access a patient record on an HIE?

Only healthcare providers and their support staff who have a treating relationship with the patient are permitted to access the patient’s record on the HIE.

Benefits of Health Information Exchanges

  • Better coordination between a patient’s health care providers
  • Safer and more effective care
  • Fewer medical errors
  • Fewer repeat tests and procedures
  • Less paperwork
  • Secure transmission of health record

What patient information is included in a Health Information Exchange?

Clinical information including medications, allergies, lab and test results, image reports, conditions, diagnoses and vaccination history. Certain demographic information used to identify the patient, such as name and birth date.

Not included in a patient HIE record

Substance use records created by a designated substance use program(s) or certain tests based on where you receive your services, unless authorized in writing by the patient.

Patient choice – how to opt out of sharing health information with an HIE

Patients have the option to opt out of having your information shared between providers that use an HIE by completing the “Opt Out” form here or by asking the patient’s treating provider office or Health Information Management Department.

Opting out of a CNE HIE will not adversely affect treatment by any Care New England treating provider, and patients cannot be discriminated against for choosing to opt out.

If you change your mind about participating in a CNE HIE, you can opt back in at any time by completing a new form.

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