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Paying Your Bill

We’ve simplified how you make payments, giving you more control, convenience and peace of mind.

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Butler Hospital

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Kent Hospital

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Women & Infants

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Care New England Medical Group

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The Providence Center

What to Know About Your Bill

Your health insurance may pay for part of your hospital bill. But you might still need to pay some costs, like deductibles, copays, or services not covered by your plan. Because your insurance is a contract between you and your insurance company, you are responsible for any amount not paid by them.

We want to make paying your bill easy. If you don’t have insurance, or your insurance doesn’t cover enough, you can apply for help with the cost of care that you need. Call the number below for the place where you received care, and someone will help you.

Frequently Asked Questions

In the event you overpay your bill, we will be happy to issue you a refund. However, overpayments will be applied to existing balances before a refund check is issued.

What is this balance that I am being billed for?
Your balance may be the result of co-pays and deductibles. Please call the customer service/patient financial service phone number on your bill for answers about a specific charge.
Did you bill my secondary insurance?
Sometimes a secondary insurance is not obtained at the time of service. Please call the customer service/patient financial service phone number on your bill to confirm that we have complete secondary insurance information.
Why am I receiving multiple bills for one hospital service?
In addition to your hospital bill, you may receive additional invoices for select services. One of the more frequent instances is the separation of hospital and physician billing. The hospital will send you one bill and the physician who provided services for the hospital component will also send a bill for his/her charges.
How can I arrange a payment plan?

Patient Financial Services assists patients with arranging formal payment plans. Specific contact information for each hospital is below:

Butler Hospital
(401) 455-6255

Kent Hospital
(888) 275-7135

Women & Infants
(888) 317-4522

CNEMG Physicians 
(877) 815-9459

I can not pay for this bill, what can I do?
Care New England and its operating units are committed to improving the health and well being of our communities and to providing essential services regardless of ability to pay. Patients with no health insurance or inadequate health insurance are eligible to apply for Financial Assistance for medically necessary services.