• Pay My Bill
  • Careers
  • Donate
  • My Health Record
  • +1 (401) 227-3669

Care New England Legal Notices

Legal Notices

Please read the following information carefully. By choosing to use Care New England websites, you acknowledge and agree to the terms of our Legal Notices and our Disclaimer. Continuing to use Care New England websites indicates your acceptance of all terms and conditions of our Legal Notices and our Disclaimer. If you do not accept and agree to these terms and conditions, exit the website immediately.


Legal Notices Legal Notices

Legal Notices

Care New England reserves the right to revise these terms and notices, and therefore encourages you to review them regularly, because using the websites will indicate your acceptance of, and agreement with, all terms and notices.

Care New England Health System

Care New England and its member organization do not provide medical advice, diagnosis or instruction through its websites. If you need emergency treatment or services, call 911. Care New England is not responsible for how the information in its websites is used.

Content and information on Care New England websites are protected by copyright law, and may not be reproduced, modified, distributed, in entirety or part, without the prior written consent of Care New England. The sole exception is that, unless otherwise stated, users may print or download information from Care New England websites for personal, non-commercial use only, provided they identify the source of the material and include a statement that the materials are protected by copyright law. Permission to reprint or otherwise reproduce any document in whole or in part is prohibited, unless prior written consent is obtained from the copyright owner.

  1. Limitation of Liability.

    Care New England and its affiliates, suppliers, and other third parties mentioned on this site are neither responsible nor liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or other damages whatsoever (including, without limitation those resulting from lost profits, lost data, or business interruption), arising out of or relating in any way to the site, site-related services and products, content or information contained within the site, and/or any hyperlinked website, whether based on warranty, contract, tort, or any other legal theory and whether or not advised of the possibility of such damages. Your sole remedy for dissatisfaction with the site, site-related services, and/or hyperlinked websites is to stop using the site and/or those services. Applicable law may not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

  2. Accuracy and Integrity of Information

    Although Care New England attempts to ensure the integrity and accurateness of its websites, it makes no guarantees whatsoever as to the correctness or accuracy of the Site. It is possible that the Site could include typographical errors, inaccuracies or other errors, and that unauthorized additions, deletions and alterations could be made to the Site by third parties. In the event that an inaccuracy arises, please inform Care New England so that it can be corrected. Information contained on the Site may be changed or updated without notice.

  3. Visitor Chat Rooms and Other Interactive Areas

    Care New England may, but is not obligated to, monitor or review any areas of the Site where visitors transmit or post communications or communicate solely with each other, including, but not limited to, chat rooms, bulletin boards, and other user forums, and the content or any such communications. Care New England, however, will have no liability related to the content of any such communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. Care New England retains the right to remove, in its sole discretion, communications that include any material deemed abusive, defamatory, obscene, or otherwise inappropriate.

  4. Links or Pointers to Other Sites

    Care New England makes no representations whatsoever about any other website that you may access through this Site. When you access a non-Care New England site, please understand that it is independent from Care New England, and that Care New England has no control over the content on that website. In addition, a hyperlink to a non-Care New England Website does not mean that Care New England endorses or accepts any responsibility for the content, or the use, of the linked site. It is up to you to take precautions to ensure that whatever you select for your use or download is free of such items as viruses, worms, Trojan horses, and other items of a destructive nature. If you decide to access any of the third party sites linked to this Site, you do this entirely at your own risk.

Persons or organizations who have other websites are permitted to link to any complete page on Care New England websites. Linking to specific elements on these websites, such as logos, trademarks, photographs, illustrations, online forms or surveys, is not permitted. Copying onto any other website or server of information, content, or material, including logos, trademarks, photographs, illustrations, online forms or surveys, in its entirety or part, is not permitted.

Terms and conditions stated in our Disclaimer and Legal Notices are entered into in the State of Rhode Island and will be governed by and construed in accordance with the laws of the State of Rode Island, exclusive of its choice of law rules. Each party to these terms and conditions submits to the exclusive jurisdiction of the state and federal courts sitting in Providence, Rhode Island, and waives any jurisdictional, venue, or inconvenient forum objections to such courts. In any action to enforce these terms and conditions, the prevailing party will be entitled to costs and attorneys fees. In the event that any of the terms and conditions are held by a court or other tribunal of competent jurisdiction to be unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary so that these terms and conditions shall otherwise remain in full force and effect.


Care New England Website Privacy Policy Website Privacy Policy

Care New England Web Site Privacy Policy

All staff of Care New England Health System recognize that an individual’s health is a private matter. This privacy policy tells you how we handle the information we learn from you when you visit the websites of Care New England Health System and its member organizations (Butler Hospital, VNA of Care New England, Care New England Wellness Centers, Kent Hospital, Memorial Hospital and Women & Infants Hospital, The Providence Center), herein referred to as CNE websites. The information we receive depends on what you do during your visit to our websites.

By using CNE websites, you agree to accept this privacy policy. This policy may be changed, as needed, so please read this policy regularly and carefully.

We respect your privacy and, accordingly, you may use CNE websites without disclosing personally identifiable information. We will not gather such information about you unless you choose to submit it to us.

Web Server

Our web server collects and stores the following general information about you:

  • The originating name of the domain from which you access the Internet (for example, cox.net, if you are connecting from a Cox Communications account).
  • The date and time you access our service.
  • The pages you visit.
  • The internet address of the website from which you linked directly to us (for example abc6.com, if you use one of their links to our sites).
  • The name and version of web browser software you are using.

This information is collected automatically and is not linked to your personal identity. It is used to help us improve our websites by tabulating the number of visitors to our websites in terms of new users, the popularity of pages, amount of use, and types of errors, and to make the websites more useful to you. Occasionally we may provide data to third parties concerning the number of visitors to our websites. This data will not contain individual information.

Online Forms & Email Communication

If you choose to identify yourself by sending an email, using a form, or subscribing to a service or product such as an e-newsletter, some Care New England staff may see the material you submit. The information you send may be entered into our electronic database, to share with our health care professionals, researchers, or our internet services staff. Your information will NOT be sold to any organization.

If you subscribe to an e-newsletter, you may unsubscribe at any time by clicking on the “Unsubscribe” button at the bottom of the e-newsletter.

Please be aware that email and other internet communications channels may not be secure against interception, and we cannot guarantee the security or confidentiality. While we take precautions, such as encrypting communications where appropriate, if your communication is very personal or sensitive, or includes information like your diagnosis or medical history, you may prefer to send it by postal mail instead.

We will not disclose personal information about individual medical conditions or interests to a third party, except, in limited circumstances, when we believe that the law requires it.

Information may be kept for different lengths of time. From time to time, this website may provide links to other helpful websites that are not affiliated with, or owned or controlled by CNE. We are not responsible for, and cannot vouch for, the privacy practices of these other websites.



Joint HIPAA Notice of Privacy Practices for CNE Member Organizations


This Notice describes how medical information about you may be used or disclosed and how you can get access to this information. Care New England Health System includes each of its hospitals, health care entities, and physician practices that are a direct or indirect subsidiary of Care New England Health System. This notice will use the terms “CNE” or “we,” “us” or “our” to describe the entities privacy practices listed at the end of this notice. This Notice also describes the privacy practices that apply to our employees (including, but not limited to, those employed health care professionals and other employed individuals with access to your medical or billing records), and all other health care professionals (such as doctors and nurses) allowed to enter or access information in your medical record when they are providing services in our facilities. Please know that you may also receive a separate privacy notice from your individual health care provider which may describe the privacy practices of his or her own medical practice.

We are required by law to protect the privacy of your health information (“PHI”) and we take this obligation very seriously. Additionally, we are required by law to provide you with this Notice of our legal duties and privacy practices with respect to your PHI, and to notify you in the event of a breach of your unsecured PHI. While in certain circumstances we may use and/or disclose your PHI (as detailed in Section III and Section IV of this Notice), generally we may not use and/or disclose any more PHI than is necessary to accomplish our purpose for such use and/or disclosure and we are required to abide by the terms of this Notice.
We may change the terms of this Notice at any time. Any change will apply to all of your PHI that we already have and will include any PHI created or received prior to our formally issuing any new Notice setting forth the change. When we change this Notice, we will promptly issue the new Notice by posting the new Notice prominently at the facilities, and on the websites, of each CNE affiliate where health care services are provided and on the CNE website at carene.org. You may also obtain any new Notice by requesting a new Notice from the CNE affiliate where you received services or CNE Compliance Services at the address listed in Section IX.

We may use and/or disclose your PHI for many different reasons. In certain situations, which are described in Section IV of this Notice, your written authorization must be obtained in order to use and/or disclose your PHI. However, your authorization is not required for the following uses and/or disclosures by us:
A. Use of PHI for treatment, payment and health care operations.
1. For treatment. We may use and/or disclose your PHI with physicians, nurses, medical students, and others who provide you with health care services or are involved in your care. For example, if you are being treated for diabetes, we may disclose your PHI with your primary care physician and/or a nutritionist in order
to coordinate your care. Sharing of PHI may be through the use of a shared electronic health record.
2. For payment. We may use and/or disclose your PHI in order to bill and collect payment for the health care services we provide to you. For example, we may disclose your PHI with your health plan to obtain payment from your health plan for the health care services we provide to you. We may also disclose your PHI to billing companies and companies that process our health care claims or to other health care providers when your PHI is required for them to receive payment for the health care services they provide to you.
3. For health care operations. We may use and/or disclose your PHI in order to operate our organization. For example, we may use your PHI to evaluate the quality of health care services that you receive, or to evaluate the health care professionals who provide health care services to you. We may also disclose your
PHI to our accountants, attorneys and others in order to make sure we are complying with applicable laws.
B. Other uses and disclosures of your PHI that do not require your authorization (except with respect to certain Highly Confidential Information as described in Section IV), we may also use and/or disclose your PHI for the following reasons:
1. As required or authorized by law. We may use and/or disclose your PHI (i) when required by any applicable federal, state or local law; (ii) in response to a legal order or other lawful process; or (iii) to a coroner, medical examiner or funeral director as authorized by law.
2. Public health. We may use and/or disclose your PHI to (i) report health information to public authorities for the purpose of preventing or controlling disease, injury or disability; (ii) report child abuse and neglect to the government authority authorized to receive such reports; (iii) report abuse, neglect or domestic violence, if we reasonably believe you are a victim of such acts, to the government authority authorized to receive such reports; (iv) report information about products under the jurisdiction of the U.S. Food and Drug Administration; (v) alert a person who may have been exposed to a communicable disease or may otherwise be at risk of contracting or spreading a disease or condition; (vi) report information to your employer as required under laws addressing work-related illnesses and injuries or workplace medical surveillance; or (vii) provide proof of immunization if the school is required by state law to have them for admission.
3. Health oversight. We may use and/or disclose your PHI for the purpose of assisting the government when it investigates or inspects a health care provider or organization.
4. Organ donation. We may use and or disclose your PHI to notify organ banks to assist them in organ, eye, or tissue donation and transplants to the extent permitted by state law.
5. Research. We may use and/or disclose your PHI for research purposes. Depending on the circumstances, state law may require us to obtain your authorization before using and disclosing your PHI for research purposes. If state law requires us to obtain your authorization, we will do so before using or disclosing your PHI for research purposes.
6. To avoid harm. We may use and/or disclose your PHI to law enforcement or other appropriate persons, in order to avoid a serious threat to the health or safety of a person or the public.
7. Other government functions. We may use and/or disclose your PHI for certain military and veterans’ activities, national security and intelligence purposes, protective services for the president of the United States, or correctional facility situations.
8. Workers’ compensation. We may use and/or disclose your PHI in order to comply with workers’ compensation laws.
9. Appointment reminders and health-related benefits or services. We may use your PHI to give you appointment reminders, registration/insurance updates, billing or payment matters, pre-procedure assessment, test results, or to give you information about treatment choices or other health care services or benefits we offer.
10. Fundraising. We may use your information to contact you for fundraising purposes. Donations are used to expand and support health care services and programs we provide to the community. If you do not wish to be contacted for fundraising purposes, you may call us at (401) 921-8526. Please provide your full name, address, and phone number. You are free to opt out and your decision will not impact your treatment or payment for services.
11. For integration with affiliated health care providers. As permitted by law, we may use and/or disclose your PHI with health care providers who are affiliated with CNE, and the CNE affiliates may share PHI with each other as necessary to carry out treatment, payment, or health care operations.

We must ask for your written authorization for any other use and/or disclosure of your PHI which was not described in Section III. If you authorize us to use and/or disclose your PHI, you can later revoke the authorization and stop any future use or disclosure of your PHI under that prior authorization. You can revoke an authorization by providing a written request of such revocation to the CNE affiliate where you received services or by contacting CNE Compliance Services.
A. Highly Confidential Information. Certain state and federal laws require special privacy protections for certain highly confidential information about you, including the subset of your PHI that: (i) is maintained in psychotherapy notes; (ii) is about services for mental health treatment provided by us; (iii) is about services for alcohol or drug abuse or addiction by substance abuse programs operated by us; or (iv) involves genetic information (“Highly Confidential Information”). We must generally get your authorization to disclose any Highly Confidential Information about you, but may disclose it without first getting your authorization in the following circumstances:
1. Psychotherapy notes. In general, we will not use or disclose information recorded by a mental health professional to document or analyze conversations with you in therapy, unless you authorize us to do so. However, we can use or disclose such PHI without your authorization for the following purposes: (a) the health professional who recorded the information can use it to treat you; (b) in limited situations, we can use or disclose such PHI in connection with mental health counseling training that occurs at one of our facilities; (c) we can use or disclose your psychotherapy notes to defend against any legal proceeding brought by you; and (d) compliance with law, public health, health oversight, or to avoid harm (each as described in Section III).
2. Mental health treatment. Information regarding your mental health treatment may be used by or disclosed to those who are providing you with treatment. It may also be disclosed to entities responsible for paying for your care, such as insurance companies, but only the amount of information necessary for payment purposes will be disclosed. If they ask and we think it is in your best interest, we may tell your lawyer, your guardian or conservator (if any), or a member of your family that you are a patient, unless you tell us not to. If you are a patient, we may tell the mental health advocate your name and when your treatment began, unless you tell us not to. Information regarding your mental health treatment may be disclosed when ordered by a court or otherwise required by law,
such as reports of suspected child abuse or reports to the department of health or other regulatory agencies. We may also use or disclose mental health treatment information for purposes of program evaluation or research under limited circumstances. If you are a minor, your mental health treatment records may be released to your parent or guardian under certain circumstances. In an emergency, information regarding your mental health treatment may be used or disclosed in order to prevent someone (including you) from being harmed.
3. Drug and alcohol treatment records. The confidentiality of alcohol and drug abuse related PHI which is maintained by the substance abuse programs we may operate is protected by federal law and regulations. In general, we may not tell a person outside the program that you attend the program, or disclose any information identifying you as an alcohol or drug abuser unless: (a) you consent in writing; (b) the disclosure is allowed by a court order; or (c) the disclosure is made to medical personnel in a medical emergency or to qualified personnel for research, audit, or program evaluation. Violation of the federal law and regulations by a substance abuse program is a crime. Suspected violations may be reported to appropriate authorities in accordance with federal regulations. Federal law and regulations do not protect any information about a crime you may commit either at substance abuse program or against any person who works for the substance abuse program or about any threat to commit such a crime. Federal laws and regulations do not protect any PHI about suspected child abuse or neglect from being reported under state law to appropriate state or local authorities. (See 42 U.S.C. 290dd-3 and 42 U.S.C. 290ee-3 for federal laws and 42 CFR part 2 for Federal regulations.)
B. Marketing. We will not make any disclosure of your PHI for purposes that would constitute marketing without your written authorization. For example, we will not accept any payments from other organizations or individuals in exchange for making communications to you about treatments, therapies, health care providers, settings of care, case management, care coordination, products or services unless you have given us your written authorization or unless the communication is permitted by law. That said, we may (1) provide refill reminders or communicate with you about a drug or biologic that is currently prescribed to you so long as any payment we receive for making the communication is reasonably related to the cost of making the communication; or (2) market to you in a face-to-face encounter and give you promotional gifts of nominal value.
C. Sale of PHI. We will not make any disclosure of your PHI that would constitute a sale of PHI without your written authorization.

A. Patient directories. Except for those instances in which you may be a patient receiving mental health treatment or patient or attendee of an alcohol or substance abuse program, we may include your name, room number or unit, general condition, and religious affiliation in the patient directory of our hospital affiliates for use by clergy and visitors who ask for you by name. You may choose not to have this information in our patient directories. If you choose not to have this information in the directory, we cannot tell visitors, callers or delivery people (such as mail or flowers) that you are a patient and, unless you give specific contact information to another person (family member, etc.). If you are unable to object to your information being included in our patient directory, we may include your information in our patient directory and use or disclose such information if we determine that it is in your best interest and consistent with your past requests (if any) until such time that you are able to indicate that you do not want your information included.
B. Disclosures to family, friends, or others. Except for certain circumstances involving Highly Confidential Information, we may disclose your PHI with a family member, friend, or other person who is involved in your care or the payment for your health care.

A. Your right to request limits on our use of PHI. You may ask that we limit how we use and/or disclose your PHI. We will consider your request but are not legally required to agree to your request unless the disclosure is (i) to a health plan for purposes of carrying out payment or health care operations; and (ii) the PHI pertains solely to a health care item or service for which you have paid us out of pocket in full. If we agree to your request, we will follow your limits, except in emergency situations. You cannot limit the uses or disclosures that we are legally required or allowed to make.
B. Your right to choose how we send PHI to you. You may ask that we send information to you at a different address (for example, to your work address rather than your home address) or by different means (for example, by e-mail instead of regular mail). We will agree to your request, as long as we can easily provide it in the way you requested. Also, you may ask us to send a copy of your PHI directly to another person designated by you. This request must be in writing, signed by you, and clearly identify the designated person and where to send the information.
C. Your right to view and get a copy of PHI. You may view or obtain a copy of your PHI. However, there are some circumstances in which we may deny your request. Your request must be in writing. If we do not have your PHI, but know who does, we will tell you who has it. We will reply to you within 30 days of your request. If we deny your request, we will tell you, in writing, our reasons for the denial and explain what appeal rights you have, if any. If you request a copy of your PHI, we may charge a fee if permitted to do so by law. Instead of providing the PHI you requested, we may offer to give you a summary or explanation of the PHI, as long as you agree to that and to the cost in advance.
D. Your right to receive an accounting of disclosures. You have the right to get a list of the parties to whom we have disclosed your PHI. Some disclosures will not be listed, however. For example, the list will not include disclosures related to treatment, payment, or health care operations; disclosures you have previously authorized; disclosures made directly to you or some disclosures to your family; disclosures in our patient directory; disclosures for national security purposes; disclosures to corrections or law enforcement personnel; or disclosures made before April 14, 2003.
We will respond to your request within 60 days. We will include the disclosures made in the last six years unless you request a shorter time. The list will include the date of each disclosure, the identity of person(s) to whom the disclosure was made, the type of information disclosed, and the reason for the disclosure.
We will not charge you for the list. If you make more than one request in the same year, however, we may charge you a fee for each additional request. For a list, you must make a written request to the CNE affiliate where you received services at the address listed in Section IX.
E. Your right to correct or update your PHI. If you feel that there is a mistake in your PHI, or that important information is missing, you may request a correction. Your request must be in writing, include a reason for the request and be addressed to the CNE affiliate where you received services or to CNE Compliance Services.
We will respond within 60 days of your request. We may deny your request if the PHI is (i) correct and complete; (ii) not created by us; (iii) not allowed to be shared with you; or (iv) not in our records. If we deny your request, we will inform you of the reason for the denial. You may then file a written statement of disagreement, or you may ask that your original request and our denial be attached to all future disclosures of your PHI. If we agree to honor your request, we will change your PHI, inform you of the change, and tell any others who need to know about the change to your PHI.
F. Your right to a paper copy of this notice. You may ask us for a copy of this Notice at any time even if you have agreed to receive this Notice electronically. This notice is also available on the website at carenewengland.org.

In most situations, parents, guardians, and/or others with legal responsibilities for minors (children under 18 years of age) may exercise the rights described in this Notice on behalf of the minor. However, there are situations where minors may themselves exercise the rights described in this Notice and minors’ parents or guardians may not.

You can complain if you feel we have violated your rights by contacting the CNE affiliate where you received services or by contacting the CNE Privacy Officer at the telephone number listed in Section IX or by sending a written complaint to the Secretary, U.S. Department of Health and Human Services, 200 Independence Avenue S.W., Washington, D.C. 20201. Your complaint will not alter or affect the care we provide to you.

If you have any questions about this Notice or wish to request a new Notice, wish to file a complaint about our privacy practices, feel that we may have violated your privacy rights, disagree with a decision we made about access to your PHI, or wish to provide notice or make a request for any other reason set forth in this Notice, please contact the CNE Privacy Officer at: Care New England Compliance Services, 800 Butler Drive, Providence, RI 02906, (401) 277-3660, or cnecompliance@carene.org.

Care New England Affiliates: Butler Hospital, Care New England Medical Group, Kent Hospital, The Providence Center, VNA of Care New England, Women & Infants Hospital. Also may include other affiliates not listed above.

For a version of this Notice in Spanish, please click here.

Effective date of this Notice: September 4, 2018


Care New England (CNE) Health System Compliance Program

The goal of Care New England's Compliance Program is to help guide and assist all employees in complying with all laws and regulations, and to provide a means to educate, communicate, monitor and report compliance issues. The program is a comprehensive effort to promote ethical, compliant, and legal behavior while detecting and preventing fraud, waste, abuse, and policy violations. Simply put, the CNE Compliance Program is designed to assist employees and business partners to integrate these values and effective performance improvement into all aspects of operations.

The chief compliance officer (CCO) reports directly to the Board of Directors and the department functions independently of the operating divisions. The department's mission is to maintain a structure and process that promotes ethical behavior, compliance with legal requirements, and CNE policies, resulting in quality care, accurate financial practices, and organizational excellence. 


Compliance Line Hotline (1-877-TELL-CNE) 


A key element of the CNE Compliance Program is the telephone service called the ComplianceLine that can be accessed by dialing 1-877-835-5263.

The ComplianceLine is a completely confidential resource that can be used anonymously to allow all members of the CNE community to voice concerns over any situation that may conflict with CNE's commitment to excellence or to report misconduct that could give rise to legal liability if not corrected. An impartial independent company transcribes information reported by callers and communicates this information to the chief compliance officer (CCO) or his/her designee so that appropriate verification, investigation, and resolution can take place. A unique code is assigned to each call for follow-up communication by the anonymous caller. 

The CCO provides regular reports to the Board's Audit & Compliance Committee that summarize ComplianceLine usage as well as any material findings from investigations resulting from calls and other similar communications.

Chief Compliance Officer

If you have an ethical question or concern, or if you want to report an ethics violation:

  • Call Jennie Henriques, CNE Chief Compliance Officer, directly at (401) 277-3660.
  • Email the Care New England compliance officer cnecompliance@carene.org.
  • Call the Care New England Toll-free Compliance Line at 1 (877) 835-5263.

All inquiries are confidential. Our policy prohibits retaliation of any kind for inquiries made in good faith.


View the Code of Conduct Booklet