We have established an environment that puts diversity, equity and inclusion at the center of our work, and informs how we both approach and treat all our patients and families. From regular review of best practices and models of care, to leveraging consistent feedback and input from our patients and staff, Care New England prioritizes the highest quality of care and with the utmost level of dignity and respect for all of our patients—regardless of who they are, or where they live.
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Our Diversity, Equity, and Inclusion Council’s have been established at each one of our operating units with the goal of creating safe spaces for employees to exchange ideas and address concerns to improve both employee and patient outcomes centered around diversity, equity, and inclusionary practices. These councils work to establish a framework of activity for their participants that center around addressing equitable solutions that reach across a broad spectrum of activities in order to make an impact.
Each council relies on it’s members participation of thoughtful dialogue and meaningful takeaways to create long lasting change for next and best practices within the organization and the communities we serve, implemented through regular meetings, continuous conversations, and meaningful interactions with leadership in order to create change.
Care New England has 8 DEI Councils - each with 4 areas of focus.
Identification of possible training and professional development opportunities for staff.
Identification of opportunities for events and collaborations with community-based organizations (CBOs), businesses, educational institutions, and other OUs across CNE.
Regular review, identification, and implementation of hospital policies and procedures with an intentional focus on eliminating systemic barriers to provide fair and equitable care and experiences for all patients.
Meeting spot to share ideas, to grapple with current events, and also plan events and occasions (both internal and in the public).
Vice President & Chief Diversity Officer
As healthcare providers, not only is Care New England staff trained to address symptoms exhibited by patients who come in with “dis-ease,” but they are also charged with determining the underlying conditions and problems that have caused the dis-ease in the first place and hopefully cure them. Racism is an underlying condition that has led to the dis-ease of black and brown people, and why Care New England hired a Chief Diversity Officer, Dionne Poulton, who is charged with addressing such issues internally at Care New England.
Care New England is committed to social justice and is taking an active role in addressing issues of race and racism head on. We live in an ever changing and challenging world, and I feel privileged to work closely with leadership and all staff at Care New England to promote anti-racism and address any issues of racial disparities and other concerns in the provision of care to our patients. As Chief Diversity Officer and a formally trained educator, an integral piece of this work is the facilitation of open, honest and sustained discussions, including with our CEO Dr. Jim Fanale, as the message of equality is expected and reinforced at all levels. Thus, teaching, learning and ongoing employee engagement helps ensure a peaceful and harmonious workplace environment for all. Diversity is always in the room!