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Nursing Open House - March 21

Lisa C. Williams, RN

Job: Nurse Manager, Pre-Admission Testing (PAT), Ambulatory Surgery Unit (ASU), and Post Anesthesia Care Unit (PACU)
Hospital: Women & Infants
Care New England Family Member Since: 2015

You'll first be distracted by Lisa's Georgia accent and gleaming smile, and then you'll quickly realize she's a pro, and a smart one! New to Rhode Island, Lisa joined the Women & Infants team to be able to have a single focus of care in women's health and the care of their infants. She also appreciates the family-centered culture of care supported by CNE's ACT (accountability, caring and teamwork) values. Read on to see yourself, instead of taking our word for it.

Why did you become a nurse?
I was a candy striper when I was in high school. My friend's father was a physician there, and he allowed us to see many interesting things, including a baby being born. My fellow candy striper became faint and had to slide down the wall to sit, but I watched the whole thing and was spellbound. When the baby was born, the nurse let me help weight it. I fell in love that day and the rest is history.

How do the ACT values of accountability, caring and teamwork come to live in your department?
Without these values, we would not be able to provide the safe, competent, compassionate care that we provide. We must hold ourselves and others accountable for our practice; we must care for all of our customers, and do it with finesse and teamwork. That is what a caring and successful organization does.

Describe a typical day at work.
My day usually starts with rounds on my units and staff. I check the surgery schedule and my calendar for the day. I attend the morning management bed/staffing meeting. We discuss any issues from the day and night before, plan our day and staffing. There are often meetings to attend, otherwise, I am on my units taking care of anything that arises. I have different initiatives that I am involved in, including patient experience and the safety committee. These committees work on discussions and action plans to improve patient satisfaction/experience and patient safety. I deal with any patient concerns as well as physician concerns. There is always something or someone needing my attention.

How is Care New England advancing health care in Rhode Island?
The very first thing that comes to mind is the recent Baby Friendly designation. This was in the works prior to me coming here, so I did not play a particular role in the process. However, I am so fascinated by just the thought of what that means for this community and beyond. Healthier mothers and babies create a lifelong legacy. We are caring for a whole new generation and supporting families. The breast feeding initiative alone aids in preparing a future of improved health for this state.

What do you do in your department to have fun and create a family atmosphere?
We often bring in food to share for luncheons, and even just on the spur of the moment. I am from Georgia, and during one luncheon, I brought in southern macaroni and cheese. It was a hit. Some of our staff members have green thumbs. There is nothing better than a caprese salad with fresh garden-grown tomatoes. I have not been here long enough to totally get immersed in all that I plan to do in my departments with my staff, but I have lots of plans!