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Nursing Open House - March 21

ED Family Resource Specialist(20E)

Women & Infants - Women's Emergency Department Job ID: 06230-x1596-001

Providence ,RI 
Has Benefits
Job Description
The Emergency Department (ED) Family Resource Specialist serves as a liaison between patient’s, families and the Emergency Department care team. Facilitates updates and information reaching families in a timely manner regarding the patients' status to their identified support persons. Addresses all customer concerns in a proactive manner and functions as primary source of information regarding delays and patient flow. Assistance will be provided in navigating the hospital system, resource procurement when indicated and acts as a bridge of support to our patients and families. Acts as an integral member of Patient and Family Centered Care, by providing insight, service recovery and advocacy.
Required Education
High school graduate or GED required, Associates degree preferred. Experience in working in healthcare environment preferred. Must have clear understanding of the patient and family experience at Women & Infants. Excellent interpersonal and communication skills in working with individuals. Ability to handle stressful situations in a professional manner. Must be high in customer service and service recovery competencies. Strong organizational and time management skills with the ability to work independently and effectively. Computer proficiency desirable. Bilingual preferred
Salary Range
Application Method
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