Case Manager - Engagement and Diversion
The Providence Center - Behavioral Health Job ID: 0181
530 N Main Street Providence ,RI
37.5 Mon. - Fri. 8am - 4:30pm
SUMMARY Coordinate services for consumers to minimize stressors and to facilitate the reduction of psychiatric symptoms. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Coordinate a variety of services: - Treat consumers with respect. - Provide support counseling, problem solving, contracts and limit setting. - Establish attainable goals with the consumer. - Involve consumers, agencies and others in planning. - Assist consumers in deciding which areas they want to address. - Assist consumers with basic medical procedures and hygiene needs. - Encourage consumers to attain the highest possible levels of independence. - Accept the values and lifestyles of consumers. - Use a flexible approach with a diverse population. - Participate as a member of a multi-disciplinary team in the development and implementation of therapeutic services, to include working with substance abusers, as it relates to case management. - Present verbally a synopsis of actual cases as required. - Arrange moves for consumers. - Accompany consumers to appointments with agencies, clinics, doctors, etc. - Initiate vocational/job development activities with consumer. - Monitor client status during spend down process, complete necessary DHS applications. - Assist consumers with budgeting and money management. - Teach consumers adult daily living skills. - Assist consumers with benefits acquisition (social security supplemental insurance (SSI), food stamps, advocates office, medical doctor). - Help form a nutritional plan and assist consumers with food shopping. Make assessments and provide appropriate crisis interventions and risk management as needed. - Assess consumers' unmet needs (psychological, physical, housing, and psychiatric). - Identify, assess and respond to crisis situations. - Perform in a calm and professional manner during crisis or emergency situations. Teach, supervise and assist consumers with doing household chores, laundry, room cleaning, etc.) using realistic situations. - Use a step-by-step process when teaching skills. - Use positive reinforcement and encouragement. Initiate treatment and advocate for consumer within network of care. - Schedule appointments for consumers within The Center and with outside agencies. - Complete required interagency and other necessary paperwork. - Identify, obtain, and maintain housing and necessary household goods and furnishings. Negotiate and advocate on behalf of the consumer, as needed, with landlords, courts, families, the treatment team, and consumers themselves. - Negotiate with reasonable goals. - Clarify the issues to be negotiated. - Follow through with the agreement reached. - Attend court and mental health reviews. Transport consumers in own vehicle or Center van to planned activities and appointments. - Drive carefully and abide by traffic rules. - Ensure that seat belts are worn by all traveling in Center or employee owned vehicles. Complete recordkeeping in accordance with Health Information Services (HIS) and other Center requirements within required time frames and abide by Center confidentiality policy. - Complete daily activity logs within 24 hours. - Complete progress notes with appropriate format within 24 hours. - Develop and implement a plan of care with ongoing consumer input. - Complete a clear, specific, client centered, behaviorally oriented treatment plan as required, with consumer signature. - Monitor confidentiality in accordance with Center policy and legal requirements. - Complete required reports as needed. - Follow required office procedures in a cooperative manner. - Initiate and process incident reports as per Center guidelines. - Adhere to Infection Control protocols. Maintain cooperative relationships with Center staff, consumers, community agencies and the public. - Communicate with various local agencies and other departments or teams at The Center. - Work in cooperation with co-workers and supervisory staff. - Deal with team members regarding problems in a constructive manner. - Accept and use direction and supervision. - Benefit from constructive criticism. Attend trainings, case presentations and conferences. - Provide feedback to staff on the content of educational programs attended. -Attend mandatory in-service trainings and other trainings required. OCCASIONAL DUTIES: Serve on appropriate Center committees.
Bachelor’s degree (B.A.) from four-year College or university in Human Services. Experience in Human Services Field preferred. Must have valid driver's license and insured auto. Must be able to work flexible hours.