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Centralized Scheduler

Care New England Health System - Finance Administration Job ID: 08222-95192-701P

Providence ,RI 
Per Diem
Per Diem
Has Benefits
Job Description
Responsible for scheduling inpatient and outpatient testing, surgical procedure appointments, as well as hospital-based practice appointments for all ancillary and surgical services departments and practices across the Care New England Health System, utilizing a computerized scheduling system. Responsible for maintaining scheduling priority through inbound scheduling calls or request for service (RFS) worklist and incoming faxes to make outbound scheduling phone calls. Communicates with physicians, physician office staff, and patients to obtain accurate patient insurance, medical, testing and procedure information, per the Minimum Data Set (MDS). Coordinates interpreter services as needed. Coordinates schedule based upon physician privileges, procedure descriptions, scheduling rules, and insurance requirements. Creates initial patient registration in hospital information system; assigning patient medical record number and encounter financial number to begin the preregistration process. Efficiently schedules patients per exam type, indication and priority, rearranging schedules across various departments and practices within the Care New England Health System, and satellite locations when needed to accommodate urgent situations. Interacts with multiple departments and practices across the Care New England system to insure daily schedules meet maximum capacity and appropriateness. As need arises, scheduler will communicate last minute patient scheduling needs to accommodate same-day appointment requests as well as any overbooking scheduling with various departments and practices across the Care New England Health System. Fosters a team approach towards achieving the overall goals of the revenue cycle and CNE hospitals.
Required Education
A high school diploma required. Two years’ experience in a medical setting and customer service environment required. Certificate or working knowledge of medical terminology and strong oral communication skills are required. Minimum typing speed of 40 words per minute (wpm) with a working knowledge of personal computers, ability to prioritize and perform multiple duties simultaneously, ability to handle a high volume of calls and exhibit strong organizational skills are required. Must be able to adapt to continual process changes. Willing to work additional hours and change work schedule as need arises.
Salary Range
Application Method
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It is the policy of CNE to provide equal employment opportunities to all qualified employees and applicants for employment without regard to their race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, genetic information, veterans status or disability.